Please note below only apply to products bought directly on stamen.co. Stamen products bought at other outlets please contact the outlet directly. All return requests must be submitted within 30 days of receiving the order in its entirety.

Returns & Exchanges

How to return any item: Send an email to shop@stamen.co including your name, address, and order # and we'll help you with instructions on how to process the return or exchange.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a few days.

Late or missing refunds (if applicable)

If you haven't received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you've done all of this and you still have not received your refund yet, contact us at shop@stamen.co.

Sale items

Only regular priced items may be refunded, unfortunately sale items cannot be refunded, except in the case of defects.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send an email to shop@stamen.co and send your item to: Stamen, Hausmanns gate 29, 0182 Oslo, Norway.

Product Condition

To qualify for a full refund, the product must be unused and in its original, undamaged packaging.

Usage

Because of the nature of the product, if it has already been used, we unfortunately cannot offer a full refund due to hygiene reasons.

Shipping

Please note that for returns from outside of the EU, the customer is responsible for the return shipping costs to our warehouse in Denmark.